Appreciative Inquiry (AI) is a well-established strength-based change approach with a proven track record. This article by a leading AI proponent and lean six sigma expert David Shaked outlines its key tenets and suggests that it can complement traditional lean methods, with the potential to create a more positive and sustainable context for continuous improvement. Note that a new AI resource area has been created in Resources/Lean Library (Related tab)
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This article was written by Simon Elias of the LCS and Richard Harrison of Sales Transformation Partnership. Introduction While lean thinking is increasingly being applied beyond the operations arena in many organisations, sales and marketing (S&M) appears to have been particularly immune to the lean mantra. The reasons behind this are...