Key Details

This website privacy policy describes how the Lean Competency System protects and makes use of the information you give it when you use this website and become a practitioner member.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time and the latest version is published on this page. This website privacy policy was updated on 28th January 2018

If you have any questions about this policy, please email or write to Lean Competency Services Ltd, 5 Clive Crescent, Penarth, CF64 1AT, UK.


We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What Data We Gather

Practitioner Membership

We collect the following information from those who register as Practitioner Members:

  • Name.
  • Contact information: email address.
  • Location information: country of residence and city location.
  • LCS qualifications information – including certificate number, LCS qualification level, issuing organisation and date of issue.

Practitioner members are free to add further personal information in their profile as they see fit. This information allows them to provide the LCS community with information about their expertise, career history and qualifications.

Accreditation Applicants

Data collection method under construction.

Applicants for Certification via Approved Prior Learning & Experience

Data collection method under construction.

Those Registering for Continuing Professional Development

Data collection method under construction.


For those who purchase items from the LCS shop, the financial transaction is handled by PayPal and no financial data is sent back to the site, other than confirmation of payment, the total value paid and delivery address information, where applicable.


We also gather website usage data (see Cookies below).

Practitioner Member Profile Information

Individuals with an LCS Certificate of Lean Competency can become members of the LCS practitioner community by registering on the website free of charge. Members can engage in a variety of communication and collaboration activities and have access to resources that assist with their roles, learning and personal development.

Practitioner members can control how much of their personal information is visible to other members; for instructions, visit the practitioner member welcome page and click the Privacy tab.

Practitioner members can opt to receive the LCS newsletter that is issued periodically and can unsubscribe from it any any point by following the instructions at the foot of every newsletter.

Practitioner members will also receive periodic messages about the latest articles published on the website.

How We Use This Data

Collecting this data helps us understand what you are looking from the LCS, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
  • To contact you via email or mail for market research reasons.


We use a third party provider, MailChimp, to deliver our regular e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletters. MailChimp operates leading practice data privacy and protection standards and is committed to achieving compliance with the GDPR on or before May 25, 2018. For more information, please see MailChimp’s privacy notice and its information on GDPR.

Cookies & How We Use Them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies. 

Controlling Information About You

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings.
  • Send an email to
  • Write to us at: Lean Competency Services Ltd. 5 Clive Crescent, Penarth, Cf64 1AT, UK
  • Click on the unsubscribe link at the foot of the LCS newsletter or practitioner member messsages

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.


We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

The site uses the following plugins for security and performance:

  • Sucuri Security – a security plugin that monitors live traffic and protects login areas
  • Wordfence – a security plugin that monitors live traffic, secures website files and scans files for any malicious changes
  • WP Optimise – a speed and performance plugin that automatically clears up un-necessary database entries such as ‘spam comments on posts’ and ‘excessive change histories / revisions’
  • WP Super Cache – currently turned off. When on, it stores optimised versions of pages to display to visitors. This improves page load times.

Third Party Plugins

MailChimp is used (see above Newsletter, above).

Links From Our Site

Our website may contain links to other websites. Please note that we have no control of websites outside the domain.

If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites and read the site’s data protection and privacy policies fully.

Site Management

Our website is managed and maintained under an agreement by Newwave Design, which has full access to information stored on this website, Google Analytics and MailChimp

Information Commissioner’s Office Registration

Lean Competency Services Ltd is registered with the UK’s Information Commissioner’s Office under registration reference: ZA282892.

Its registration expiry date is 28 September 2018

Contact LCS

Lean Competency Services Ltd
5 Clive Crescent
Vale of Glamorgan
CF64 1AT

Key Contacts

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