Tag Archives: Service

The Future of Service 2019

This year’s Future of Service conference will demonstrate how focusing on human experience can transform your work for the better. “By bringing a single-minded focus on how humans interact with an organisation, its products and services, teams and technology, we can reinvent how these could better serve everyone involved. By... Read More

Delivering a Culture of Continuous Improvement in Financial Services

A thought-provoking workshop exploring how you can drive and sustain business change, deliver operational excellence and more importantly create a company culture that supports and sustains improvement. The workshop is lead by award winning author, Dr Keivan Zokaei, who will be joined by Dina Patel of S & P Global,... Read More

Transforming Customer Journeys

This one-day course for senior leaders will set the context for customer journeys and their transformative power, drawing on examples of the hard benefits which a good customer journey can deliver. Whether you call them customers, patients, students, or clients, you will be guided through a definitive approach to customer... Read More

Lean Awareness

This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working. Visit the event website Read More

Events Calendar

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Contact LCS

Main Office:

Office 13, Building 1,
The Maltings Business Centre,
East Tyndall Street,
Cardiff, CF24 5EZ,
Wales, UK

Registered Office:

Lean Competency Services Ltd
5 Clive Crescent
Vale of Glamorgan, CF64 1AT
Wales, UK

Key Contacts


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