Tag Archives: Service
The Future of Service 2019
This year’s Future of Service conference will demonstrate how focusing on human experience can transform your work for the better. “By bringing a single-minded focus on how humans interact with an organisation, its products and services, teams and technology, we can reinvent how these could better serve everyone involved. By...
Delivering a Culture of Continuous Improvement in Financial Services
A thought-provoking workshop exploring how you can drive and sustain business change, deliver operational excellence and more importantly create a company culture that supports and sustains improvement. The workshop is lead by award winning author, Dr Keivan Zokaei, who will be joined by Dina Patel of S & P Global,...
Transforming Customer Journeys
This one-day course for senior leaders will set the context for customer journeys and their transformative power, drawing on examples of the hard benefits which a good customer journey can deliver. Whether you call them customers, patients, students, or clients, you will be guided through a definitive approach to customer...
This interactive and hands-on course provides a clear introduction to Lean Service for employees at every level. Covering all the key basics, those in attendance quickly discover a more effective, efficient and engaging way of working. Visit the event website