Is it worth using mapping software to improve the effectiveness of this core activity?
Many lean purists claim that you should avoid mapping software completely and keep it as simple as possible, by using a pencil and paper, plus a few post-its! The general argument is that the technology creates complexity, make the mapping task non-inclusive, mitigates against visuality, takes a lot of time and can end up costing a fortune. I’d like to know about the situations where has been used successfully and in what contexts it can be effective.
I have heard a similar case in the U.S and other nations from previous work experience. In my experience, the easiest way to do mapping is via technology mapping with a custom template that actually allows us to view each system as a SIPOC but on a granular level. This is key when using platforms that call on reference data and systems that are antiquated but not yet retired in many lines of business, such as the famous Green Screens.