3rd December 2017
John Blincow, Lloyds Banking Group
Congratulations to John Blincow for successfully completing the LCS Level 3 Programme.
John is a senior manager with Lloyds Banking Group and has a career spanning 30 years in Retail Banking, Commercial Banking and Group Operations. John has had many roles in banking, including branch management, operations management, change management and, more recently over the last 9 years, programme management continuous improvement and operations excellence. He has an MBA with Edinburgh Business School and is a Member of the Chartered Institute of Bankers in Scotland (MCIBS).
John’s Level 3 Programme cases focused on leading a large scale programme of continuous improvement work delivered into the Commercial Banking Division of Lloyds. They centred around three broad themes of engaging Lloyds colleagues to deliver a simpler Commercial Bank, increasing competitiveness by building lean capability/skills and returning their middle office operations to its original design intent of value and quality.
His assignment studied the implications of the digital revolution on banking, specifically around the need to re-organise their organisational designs and set-ups to leverage planned productivity benefits. It was inspired from reading Eric Brynjolfsson and Andrew McAfee’s seminal work ‘The Second Machine Age’ and research was gathered from 22 companies by way of questionnaires around innovation and Lean practices in a Digital age.
John concluded Banks need to strategically re-think their set up, assign skilled resource to customer value streams and also innovate around flow, quality and cross functional working.