Key Details

This privacy policy describes how the Lean Competency Services Ltd protects and makes use of the information you give it when you use Lean Competency System services and its website, either to become a practitioner member, an accredited organisation, a certified practitioner or registered for Continuing Professional Development.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time and the latest version is published on this page. This website privacy policy was updated on 7th May 2018

If you have any questions about this policy, please email or write to Lean Competency Services Ltd, 5 Clive Crescent, Penarth, CF64 1AT, UK.

A Subject Access Request form is contained at the foot of this page.


We gather and use certain information about individuals and organisations in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What Data We Gather & Hold

1. Practitioner Membership

We collect the following information from individuals who register as Practitioner Members:

  • Name.
  • Contact information: email address.
  • Location information: country of residence and city location.
  • LCS qualifications information – including certificate number, LCS qualification level, issuing organisation and date of issue.

Practitioner members are free to add further personal information in their profile as they see fit and restrict what information is publicly viewable. This information allows them to provide the LCS community with information about their expertise, career history and qualifications.

2. Accreditation Applicants

An organisation applying for LCS accreditation is required to provide information about it and the training system that it wants to be accredited. The information is captured in a Submission Form, which is normally completed digitally, on line, though a downloadable MS Word version is available if an online form cannot be completed.

General organisation information includes the name and address, organisational and strategic context surrounding accreditation; no financial information is required. Training system information includes a description of the components of the system, such as course titles, aims, learning outcomes, assessment approach and management and administration. It also includes biographical information on staff that will be delivering training, in the form of career history relating to the delivery role.

All submission information is considered confidential and not divulged to any third party and only viewed by official LCS assessors. It is stored securely in a Google Drive LCS G-Suite document system and in the Insightly CRM system.

3. Applicants for Certification via Approved Prior Learning & Experience

An individual applying for LCS certification through the Approved Prior Learning and Experience (APLE) route is required to provide personal and career information. The information is captured in a Application Form, which is normally completed digitally, on line, though a downloadable MS Word version is available inan online form cannot be completed. There are separate forms for Level 2 and Level 3 applicants.

Personal information collected includes name, home address, telephone number and email address. Career information includes employment history, such as name of employer, roles undertaken, responsibilities and achievements. Education information includes post secondary school qualifications and awards gained, along with awarding body. L2 APLE applicants are required to submit two lean implementation case studies as evidence of the professional capability. L3 APLE candidates are required to submit three lean implementation case studies and an assignment over the course of their Level 3 Programme, which takes place over a period of several months. Level 3 programme information is stored in the Insightly CRM system and in a secure Google Drive folder, accessible only to the candidate and LCS Level 3 advisors.

All application information is considered confidential and not divulged to any third party and only viewed by official LCS assessors. It is stored securely in the LCS G-Suite document system.

4. Those Registering for Continuing Professional Development (CPD)

An individual registering for LCS CPD is required to provide personal and career information, captured in a Application Form, which is completed digitally, on line. The CPD process involves recording information about individuals’ personal development aims and professional development activities. This information is stored in a Google Drive LCS G-Suite document system and in the Insightly CRM system. The former can only be accessed by the registered individual or LCS assessment staff.

5. Shoppers

For those who purchase items from the LCS shop, the financial transaction is handled by PayPal and no financial data is sent back to the site, other than confirmation of payment, the total value paid and delivery address information, where applicable.

6.Research Data

The LCS will occasionally gather data for research purposes through an online questionnaire, using either Google Forms or via Jisc, the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. Survey data is collected anonymously and individuals or organisations are not identified when the resultant research findings are published.

7. Customer Relationship Management (CRM)

The LCS uses a third party CRM system called Insightly to store customer information and manage its sales processes, customer relationships and specific customer projects. Access is password controlled and restricted to authorised LCS staff and associates.

Information collected and stored includes organisation address details, organisation staff name and contact details, relevant emails from/to individuals relating to accreditation or certification, accreditation licence information (eg start date, expiry, LCS levels covered, certificates issued).

Insightly takes stringent measures to ensure customer data is protected, secure, and compliant and in terms  data privacy, it meets SOC2 Type I and SOC2 Type II standards and has also taken measures to be EU-US Privacy Shield framework compliant. It states that it will be fully GDPR compliant on May 25, 2018.

8. Cookies

We also gather website usage data (see Cookies below).

Practitioner Member Profile Information

Individuals with an LCS Certificate of Lean Competency can become members of the LCS practitioner community by registering on the website free of charge. Members can engage in a variety of communication and collaboration activities and have access to resources that assist with their roles, learning and personal development.

Practitioner members can control how much of their personal information is visible to other members; for instructions, visit the practitioner member welcome page and click the Privacy tab.

Practitioner members can opt to receive the LCS newsletter that is issued periodically and can unsubscribe from it any any point by following the instructions at the foot of every newsletter.

Practitioner members will also receive periodic messages about the latest articles published on the website and can unsubscribe from it any any point by following the instructions at the foot of every newsletter.

How We Use This Data

Collecting this data helps us understand what you are looking from the LCS, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
  • To contact you via email or mail for market research reasons.
  • To inform you about the annual European Lean Educator Conference (when the LCS is assisting the organisers in promoting the event).

The LCS does not lease, distribute or sell personal or organisation information to third parties.  If the LCS wanted to change this approach, it would only do so after gaining your permission.


We use a third party provider, MailChimp, to deliver our regular e-newsletters and practitioner membership updates. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletters. MailChimp operates leading practice data privacy and protection standards and is committed to achieving compliance with the GDPR on or before May 25, 2018. For more information, please see MailChimp’s privacy notice and its information on GDPR.

Cookies & How We Use Them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies. 

Controlling Information About You

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings.
  • Send an email to
  • Write to us at: Lean Competency Services Ltd. 5 Clive Crescent, Penarth, CF64 1AT, UK
  • Click on the unsubscribe link at the foot of the LCS newsletter or practitioner member messsages

We will never lease, distribute or sell your personal or organisation information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 (or after 25th May 2018  the GDPR).


We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

The site uses the following plugins for security and performance:

  • Sucuri Security – a security plugin that monitors live traffic and protects login areas
  • Wordfence – a security plugin that monitors live traffic, secures website files and scans files for any malicious changes
  • WP Optimise – a speed and performance plugin that automatically clears up un-necessary database entries such as ‘spam comments on posts’ and ‘excessive change histories / revisions’
  • WP Super Cache – currently turned off. When on, it stores optimised versions of pages to display to visitors. This improves page load times.

Third Party Plugins

MailChimp is used (see above Newsletter, above).

Subject Access Request

All individuals who are the subject of personal data held by Lean Competency Services Ltd are entitled to:

  • Ask what information the company holds about them and why.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date.
  • Be informed how the company is meeting its data protection obligations.

Subject access requests from individuals should be made by email, addressed to the data controller at or via the Subject Access Request Form. There is a charge of £10.00 (+ VAT) per subject access request and the data controller will aim to provide the relevant data within 14 days. The fee can be paid at the LCS Shop.

Links From Our Site

Our website may contain links to other websites. Please note that we have no control of websites outside the domain.

If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites and read the site’s data protection and privacy policies fully.

Site Management

Our website is managed and maintained under an agreement by Newwave Design, which has full access to information stored on this website, Google Analytics and MailChimp

Information Commissioner’s Office Registration

Lean Competency Services Ltd is registered with the UK’s Information Commissioner’s Office under registration reference: ZA282892.

Its registration expiry date is 28 September 2018

Contact LCS

Lean Competency Services Ltd
5 Clive Crescent
Vale of Glamorgan, CF64 1AT
Wales, UK

Key Contacts

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