See our upcoming events for 2024! Click here

Webinar: Transforming Service Processes with an End-to-End Focus

Jasmine Allel, Lead for Global Process & Standards Excellence in Medical Affairs at Astellas joins Ryan King of Reinvigoration to discuss the use of how methods such as Value Stream Mapping can be used to help visualise and improve complex transactional services. 

Do you need to streamline your processes and enhance customer & stakeholder satisfaction? Join our expert-led webinar and discover the secrets to transforming your service operations through End-to-End Process Improvement and Value Stream Mapping.  

Click here to for more information. 

ICiPS Annual Conference and Awards

The ICiPS conference is widely considered to be a value adding day, where knowledge is exchanged, new ideas aired and contacts made, so join us at our 2024 conference and award ceremony, to be held 16th October 2024 in York.

Hear from leading experts and academics how services can be improved through insight from the past.; how failures provide a rich source of insight, and how to prevent failure.

Enjoy formal presentations, break outs and panel sessions and the opportunity for one-to-one meetings with exhibitors and sponsors.

You can find out more and sign up on the ICiPS website – Conference | CI Week | ICiPS | Institute for Continuous Improvement in Public Services


The ICiPS awards are a chance to recognise the efforts of those who have applied CI to deliver service improvements. Awards are made at the conference, with nominees showcasing their work for delegates.

Previous winners include Network Rail, Sellafield, Essex County Council and Serco.

You can find out more about the ICiPS awards and apply via awardsapplication2024.pdf (

Closing date for award applications is 16th August 2024

LCS Community Event – RS Group

The third of our community events will be hosted by RS Group at their site in Corby on the 9th October 2024. The event is an opportunity for knowledge sharing and networking with like-minded individuals from the LCS Community. The theme for this event is – Making every day better

Onsite places are limited – maximum one person per organisation.  Further places are available to join online.

You can apply for a place at Sign-up form 

Draft Agenda 

09:30 – Arrivals and Refreshments

09:55 – Welcome from the hosts

10:00 – Showcase 1 – HSBC Technology

10:20 – Showcase 2 – ComputaCenter/ TUI

10:40 – Showcase 3 – RS Group

11:00 – Showcase 4 – NHS Blood and Transplant

11:20 – Showcase 5 – TBC

11:40 – Panel questions

12:00 – Lunch/ networking

12:45 – Ask the Audience

13:30 – Discussion groups / Site Tour

14:30 – Site Tour/ Discussion groups

15:30 – Wrap up and Close


Each showcase will be a frontline story of improvement with a different theme.

LCS APLE for Level 3 – An Introduction

Join our Webinar

LCS Level 3 Certification provides recognition for senior managers who have gained extensive knowledge of Lean thinking from their careers and have considerable experience of implementation at a strategic or transformational level.  It offers candidates an enriching experience and personal development through critical reflection and research.

If you want to gain the highest possible level of LCS certification, join us on this Webinar to find out more.

Please click here >>> to sign up.



Welcome to the LCS Level 3 Programme. Having worked with APLE L3 candidates since 2011, I’ve met many very interesting senior improvement professionals from a wide range of industries and with varied experiences. Candidates from a wide variety of industries, backgrounds and career paths have become alumni of the Level 3 programme in the last 13 years: from logistics to finance, from broadcasting to consulting, from running the country’s tax affairs to saving lives at sea, from health to energy, from rail infrastructure to nuclear processing.

The typical LCS Level 3 candidate has at least 10 years of active experience and demonstrable competency in the field of improvement, and, in that period has developed a commensurate maturity in their leadership and mentoring capability. They will have also reached an appropriate level of responsibility and accountability, which has enabled them to shape the strategic level agenda of the organisations they have worked in or have led.

The programme allows the candidate to explore and critically review their own path to excellence through the means three illustrative case studies, telling their own ‘story’ in three chapters if you will, of improvement competency and leadership development. These are followed by an assignment, where the candidate researches the evolution of lean, improvement thinking and practice in its wider use, then compares that with their own context. It is also a vehicle for them to develop a theme of personal interest, perhaps employing lessons learnt, thoughts and hypotheses brought to the surface in the development of their own case material. The programme is rounded off with a panel presentation, summarising their programme findings and looking to the future. Many candidates take the opportunity here to showcase their experience and thoughts to colleagues and fellow improvement professionals, with critical feedback.

The as an alumni of the scheme you will also become a recognised member of the LCS Level 3 community and be able to attend its associated network and learning events.

If you feel, as a fellow improvement professional, that you have reached a point at which you are able to reflect critically on your own development in the field please contact us at LCS and we can discuss the programme in more detail and your options further.

Dr. John Homewood

Lean Project Practitioner Course – Lean Competency System Level 1b/c

Our 3-day Lean Project Practitioner Course is a practical course that teaches the fundamentals of Lean and how to use the approach to transform service operations. It is suitable for all individuals who are interested in discovering how to successfully implement Lean practices into organisations, and more particularly people from operations or developing improvement practitioners.

Through many practical exercises, our course introduces a different methodology to the traditional Lean manufacturing approach and focuses on how to implement Operational Excellence in either a back or front office environment.

The course also builds the required skills to initiate change such as business analysis, implementation design, coaching peers and selling and presenting the benefits of change.

Click here to for more information. 

LCS Community Event – Network Rail

The second of our community events will be hosted by Network Rail in their offices in Cardiff on the 25th July 2024. The event is an opportunity for knowledge sharing and networking with like-minded individuals from the LCS Community. The theme for this event is – Effective measures for improvement.

Onsite places are limited – maximum one person per organisation.  Further places are available to join online.

You can apply for a place at Sign-up form 


10:00 Arrivals and refreshments

10:15 Introductions

10:30 Network Rail CI Team talk with Q&A

11:30 Guest Speaker – Bernie Smith

12:15 Ask the Audience

12:45: Lunch/ networking

13:30 Discussion groups

14:30 Tales from the front line – improvement stories

15:15 A.O.B

15:30 Close