Most recent articles
This article is a summary of a presentation made for the final assessment component of the LCS Level 3 Programme and puts into context five quintessential success factors for Operational Excellence programmes. These factors affect, to different degree, the three main phases of an OPEX programme, the Plan, Build, and Run phases. Two of the success factors, Empathy and Credibility, address the relationships to stakeholders in the business. Two others, Impact and Dynamics, are very much focused on Performance against clear metrics, and the fifth, Integration, has both relationship and technical aspects. Even though all five success factors are required, above all, OPEX programs have to be planned, built, and run in an emphatic manner by emphatic people.
In the second article on TWI, Denis Becker discusses how operations managers can build engagement and accelerate change by using the TWI Job Relations program. TWI JR develops our supervisors’ and managers’ Skill in Leading teams and fast, effective change. High Performance Supervisors know how to build and keep the trust and collaboration of their people. They make the TWI JR Foundations for Good Relations part of their daily work. They catch and solve people problems early, using the TWI-JR 4 Step Problem solving method. In short, they make people a key priority of their daily work. This creates happier and more productive employees and implementing changes becomes much easier and faster.