The Race of Excellence: Becoming a High-Performance Organisation

Jörg Baier has had an extensive improvement career since the mid-1990s, working for companies such as Deutsche Post, DHL, Maersk Line and most recently E.ON as Senior Operational Excellence Manager, in its Global Centre of Operational Excellence team. In December 2019 he completed the LCS Level 3 Programme and became a certified LCS Level 3b practitioner, which involved submitting three extensive, experiential case studies and an assignment, then bringing his thoughts together in a panel presentation to his colleagues and LCS assessors at E.ON headquarters in Essen. It was during this that he presented his innovative visual model, characterising the ‘race towards excellence’, that provides basis for this article.

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