Most recent articles
Implementing Total Productive Maintenance (TPM) is all about change and resistance to change. It requires a lot of planning and usually introduces heavy workflow changes for every person in your organisation. For that reason, the implementation process is much smoother when you have capable employees that understand the quality of life improvements that TPM brings to both them personally, as well as their organisation as a whole. TPM a complex process that can take years to fully implement, so you cannot expect to see immediate results. Nonetheless, it greatly pays off in the long run if you are able to overcome all of the challenges discussed in this article.
The Seven Wastes of the Toyota Production System are part of the folklore of lean thinking and this article discusses the popular addition of an eighth one to the list. It argues that this is a counter-productive move and moreover suggests that a modern waste list should not be fixed or finite and that lean practitioners should be encouraged to develop their own list using the appropriate criteria in order to maximise the impact of identification and removal activities.
“I’m sorry, but all our agents are busy at the moment…” We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are experiencing “high levels of demand” and you’re invited to go to...