Playing with Operational Excellence

This article explores the world of modern table-top gaming and the process improvement that it invites participants to engage in. It gives background to the market, and gives examples of how some games use lean principles in their design. It then discusses how games can be used to teach lean and operational excellence to workers involved in a roll-out, and the author’s experience of working alongside Baringa Partners in this respect.

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Sarah Lethbridge
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