See our upcoming events for 2024! Click here

Applicant
Group Business Services & BI Central Team

Organisation
Sellafield Ltd

Date Awarded
May 2022

Website
Click here

The LCS Impact Awards

Continuous Improvement Culture & Capability Build

Background

Sellafield Ltd Group Business Services (GBS) is a Multi-Functional Shared Service organisation. Delivering operational services in People (HR), Finance and Administration. Their primary customers are the 11,000+ employees that work for Sellafield Ltd.

Newly formed in 2020, GBS were looking to build on the work started by Nuclear Shared Business Services (NSBS), with a focus on 4 key areas:

  1. Seeking to transform service performance, efficiency, pace and quality.
  2. How? Through Service Management, Digital solutions, E2E process improvement, and driving Business Improvement Culture.
  3. Transitioning focus of capability from transacting to assuring and adding value.
  4. Seeking to establish credibility and reputation to delivering more of the services they currently deliver, take on new service lines and deliver to new customers.

Summary

  • LCS Impact Award category: Team
  • Team name: GBS & BI central team, Sellafield Limited
  • Award title: Continuous Improvement Culture and Capability Build.

Activity

Paul Dobson, Business Improvement Practitioner at Sellafield, said:

“I made contact with the GBS Lead Team and explained how I would use the Lean Competency System (LCS) programme approach and conceptualise this to support the demand for a GBS wide improvement in performance with a focus on adding value and minimising waste with the aim being to remove obstacles and frustrations within processes.

The GBS Lead Team signed off on the approach and a roll out plan was formulated, recognising firstly the need for a baseline of current levels of Business Improvement tools and techniques in use to be established. They also recognised the immediate need for a capability build within their area and the longer-term requirement for a Business Improvement culture to be embedded in the area.

With regards to the delivery of 1a and 1b, adding some area specific information to the content has proven to be extremely effective. We also wanted all attendees to understand what we expect from a 1b so a role profile was created. All 1b’s were also to have a specific improvement project to work on which would cover at least 75% of workbook content.”

Impact

No other enabling function at Sellafield Ltd has such a focus on Business Improvements and that is down to the work the Central Business Improvements team has completed in collaboration with GBS over the last 12 months; using the LCS approach to successfully build capability and create the culture.
By building capability and creating this culture of Business Improvements, GBS have ensured that they maximise value across the whole organisation; working together with other areas of the business proactively.

Through the 1a and 1b, GBS employees have developed the skills, values, behaviours and culture that will drive performance. The GBS teams have focused on process optimisation and identification of waste, ensuring they perform collaboratively and effectively.

They now have a defined vision and mission which feeds down into design principles with clear links to the Manifesto.

Error rates have reduced; productivity has increased; Team Leaders are no longer spending half their days dealing with problems raised to them and the introduction of SQCDP has brought multiple benefits across all teams.

130 GBS employees have attended the 1a and 10 employees have completed their 1b modules. 2 out of the 10 1b’s have been certified as Level 1b Business Improvement Practitioners in line with the Lean Competency system. It is expected the other 8 will be signed off in June 2022. This is impressive as the first 1b module was in November 2021, giving an overall time of between 7 to 8 months from start to completion.

All 1b’s have a project to work on which is specific to GBS and this approach has enabled each workbook to be completed in an average of 4 to 5 weeks in between modules and each project has brought immediate benefits to different areas of GBS.

Awards Showcase

The LCS Impact Awards recognise excellence in the application of continuous improvement at an organisational, team and individual level.

Team Impact Award Winner: UHNM County Therapies Team

University Hospitals of North Midlands NHS Trust (UHNM) County Hospital Therapies Team Continuous Quality Improvement (cQI) Leadership Behavior

Learn more
Individual Impact Award Winner: Alex Satizabal

Alex Satizabal – LCS Impact Award Showcase “Using CI has been a game changer on how I see processes and projects on my end… it was intere

Learn more
Individual Impact Award Winner: Darren White

Darren White has been the recipient of an Individual Impact Award by LCS this year ‘Introducing Lean and OPEX thinking to a FTSE 100 with

Learn more
AS Watson Benelux: Making Impact with Improvements

A case of customer satisfaction, employee engagement and impact! Background AS Watson Benelux is the company behind iconic brands Kruidvat, Tre

Learn more
GuideWell Impact Awards: Cultural transformation & Process Improvement

Background GuideWell has undergone a massive Lean cultural transformation over the course of the last 3.5 years, that has saved millions to its

Learn more
IPO Team Award – Creation of a Bespoke Workplace Booking App

Background The Intellectual Property Office is the official UK government body responsible for intellectual property rights including patent, d

Learn more
Ingeus Team Award – Continuous Improvement Academy Team Impact

Summary: Launching a CI Academy drives increased capability, better decisions, effects change and boosts customer service. Ingeus is a leading

Learn more
Ingeus Organisation Award – Continuous Improvement Strategy Execution

Ingeus is a leading people services provider, delivering long-term, impactful projects to enable better lives. Working for commissioners at nat

Learn more
Ingeus

Background Ingeus is a leading people services provider, delivering impactful projects to enable better lives at both national and regional lev

Learn more
Speak Greek®

Background As there were many Greek tutors offering private or group lessons to students who would like to learn Greek, I tried to identify my

Learn more
Hilti Global Logistics Organization

LCS Impact Award: Engaging people and creating value through lean upskilling Background Hilti stands for quality, innovation, and direct custom

Learn more
World Courier – New Hyde Park

Background Building on its world-class business model, World Courier kicked off the Center of Excellence (COE) initiative at the beginning of 2

Learn more
Continuous Improvement Culture & Capability Build

Background Sellafield Ltd Group Business Services (GBS) is a Multi-Functional Shared Service organisation. Delivering operational services in P

Learn more
Establishing Global CI Impact & Sustainability

Background LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth applicatio

Learn more
Lean Programme Sustainability

Background GuideWell is a mutual insurance holding company based in Florida, primarily focused on health insurance. GuideWell companies include

Learn more
Programme Director Effectiveness

Background Eduardo is a highly experienced lean practitioner, who has held senior roles with Merrill Lynch, Bank of America, Resource Solutions

Learn more