The Habits of an Improver by Prof Bill Lucas

Introduction

It can be argued that the effectiveness of lean thinking in the workplace is ultimately due to individual behaviour and motivation – and on the critical habits that people form that are conducive to process thinking and continuous improvement.

In this Healthcare Foundation article, Prof Bill Lucas of the University of Winchester argues that if we can clearly articulate the of range habits which improvers need to have, and the knowledge and skills which will help them improve services, we can more precisely specify the learning required and the best learning methods, which will enable educators better understand the teaching and learning methods which best develop these habits.

At the same time, there is a need to make people see improvement not as an event or a ‘project’, but rather as a way of working, which will involve practitioners having to learn and, most importantly, unlearn behaviours.

While the article has a specific healthcare focus, its thinking has universal application across all sectors.

The Fifteen Habits

A key premise in the development of the Fifteen Habits is that the focus needs to be on the kinds of habits which successful improvers demonstrate and if we could agree on the kinds of habits which seem to matter, then it might be easier to consider which knowledge and what skills will be needed according to specific contexts.

It would then become become clearer to frontline staff which improvement tools they will wish to use. In addition, if we are clearer about what the habits of improvers are, it might be easier for educators to select pedagogies most suited to the cultivation of these target habits.

The article offers a way of viewing the field of improvement from the perspective of the men and women who deliver and co-produce services on the ground and describes 15 habits which such individuals regularly deploy, grouped under five broad headings:

  1. Learning
  2. Influencing
  3. Resilience
  4. Creativity
  5. Systems thinking

It goes on to suggest that there are certain teaching and learning methods which best develop skills and knowledge for understanding and implementing improvement.

The habits of an improver has been written to promote discussion and as a possible model for all those seeking to take decisions about the best balance of attitudes, skills and knowledge – both in initial training and continuing professional development – for improvement in healthcare and beyond.

Download >>> The Habits Of An Improver

0 Comments 

Comment on this Article 

Homepage Forums The Habits of an Improver by Prof Bill Lucas

This topic contains 0 replies, has 1 voice, and was last updated by  Simon Elias 1 year, 1 month ago.

You must be logged in to reply to this topic.

Succeeding with Work Method Standardisation: Using the Power of TWI Job Instruction

Succeeding with Work Method Standardisation: Using the Power of TWI Job Instruction

Training Within Industry Training Within Industry – TWI – is often referred to as the forerunner of contemporary lean thinking and while developed in the US over 70 years ago to support the World War Two war effort, it is still practised by Toyota. In recent years there has been...

Economies of Scale vs. Economies of Flow

Economies of Scale vs. Economies of Flow

Introduction Often when I’m teaching, I find myself skulking amongst the middle ground of contrasting ideas. Sometimes I’m even perilously perched atop of a massive fence dividing two opinions. Sometimes I’m in the middle ground of contrasting ideas, sat on the fence of indecision, whilst rocking back and forth muttering...

Want to Contribute an Article to the Community?

Community members are welcome to post an article on any lean related topic. Complete a Contact form with details or submit to membership@leancompetency.org

Read More

Recent Comments

There are no recent comments for this forum

Contact LCS

Lean Competency Services Ltd
5 Clive Crescent
Penarth
Vale of Glamorgan, CF64 1AT
Wales, UK

Key Contacts

enquiries@leancompetency.org
elias@leancompetency.org

Sign-Up To Our Newsletter