The Great Lean Manufacturing – Visa Example
Simon Elias, Director, Lean Competency System | 12th June 2016 | comments
This video – a Visa card advertisement – is used to show ‘perfect’ lean manufacturing in a fast food environment – no WIP, no excess stock, Just in Time, customer satisfaction, etc. However, it can also be used (with some adaptation) to demonstrate the futility of applying a manufacturing approach to services and illustrate the key characteristics of services that dictate a different improvement perspective.
Neil Trivedi | 21st June 2019
Denis Becker | 8th January 2019