The Great Lean Manufacturing – Visa Example
Simon Elias, Director, Lean Competency System | 12th June 2016
This video – a Visa card advertisement – is used to show ‘perfect’ lean manufacturing in a fast food environment – no WIP, no excess stock, Just in Time, customer satisfaction, etc. However, it can also be used (with some adaptation) to demonstrate the futility of applying a manufacturing approach to services and illustrate the key characteristics of services that dictate a different improvement perspective.
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