This section contains background information about the member, including employment history and general education. The Biography box provides a personal summary - for example, the member's key attributes that have emerged from employment and education to date and key interests, skills and achievements.
I am on a mission to bring innovative ideas into life that utilise cost-effective technological solutions, collaboration of stakeholders and addressing customer pain points for a sound delivery of tailored services. I take pride in championing a Continuous Improvement (CI) attitude focusing on solutions rather than highlighting areas that require improvement. Having an extensive working experience on implementing change and lean thinking in both private sector and the UK Civil Service, I joined forces with the CI Team at The Insolvency Service as a CI Manager.
I have won the LCS Impact Award for Improving Customer Service in 2022 for my self-employed business that scored a 6.5/7 on the CI Maturity Assessment provided by the ICiPS in 2023.
I take pride in developing others as the most valuable asset for any organisation are its people. Coming from a teaching background, I highly prioritise designing of learning products, facilitating sessions and enhancing the learning experience considering accessibility.
Knowledge of lean diagnostic, analytical and planning techniques and the ability to use them in the workplace to understand customer/stakeholder value, the current state, solve problems and propose future states.
Purpose, customer/stakeholder value identification & understanding
Problem solving techniques
Basic data gathering/statistical techniques
Planning & communication techniques
Demand and capacity analysis & understanding techniques