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Tag Archives: Systems thinking

Russell Ackoff on Systems Thinking

A classic 1994 presentation by Russel Ackoff from an event hosted by Clare Crawford-Mason and Lloyd Dobyns to capture the Learning and Legacy of Dr. W. Edwards Deming. Akof  peaks about the difference between “...

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Deming’s Red Bead Experiment

When Deming taught the principles of Quality Improvement, the Red Bead Experiment was used extensively. It depicts one of the main tenets of Quality Improvement: a flawed System is the culprit for poor quality outco...

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Deming’s System of Profound Knowledge 2

Follow up video to #1

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W. Edwards Deming’s 14 Points

W. Edwards Deming offered 14 key principles for management to follow in his book Out of the Crisis, which can significantly improve a business’s effectiveness. Some of the principles are philosophica...

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Deming’s System of Profound Knowledge 1

W Edwards Deming’s theory of profound knowledge is a management philosophy founded in systems theory and based on the notion that each organisation is composed of a system of interrelated processes and people whi...

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The Thoughts of John Seddon

With the publication of Freedom From Command and Control in 2005, John Seddon arguably made a significant impact on the world of lean and continuous improvement in services by challenging the standar...

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