Frequently Asked Questions
Glossary of Terms
Many of the words and terms used in LCS CPD have varying definitions and this glossary provides the LCS version.
A3: a structured problem solving and continuous improvement approach, that provides a simple and systematic approach to problem solving. It is typically shown on an A3 size page.
Coaching: helping people to improve, develop, learn new skills and solve problems.It can involve focusing on attitudes and behaviours, as well as skills.
Competency: A group of related abilities, commitments, knowledge and skills that enable a person to act effectively in a job or situation.
Countermeasure: this is the proposed solution to your gap or means of exploiting an opportunity, (though the term was used to convey that there are no permanent resolutions to problems).
Facilitating: the act of planning, guiding and managing a group event to ensure that its objectives are met effectively, with clear thinking, good participation and full buy-in from everyone who is involved.
Gap: the difference between the current state and the desired state
PDCA: Plan, Do, Check, Act. A four step model for carrying out change, where cycle is repeated constantly for continuous improvement.
Reflecting: strictly speaking, this refers to critical reflection, which is a reasoning process to make meaning of an experience. It occurs when we analyse and challenge the validity of our presuppositions and assess the appropriateness of our knowledge, understanding and beliefs given our present contexts. (Mezirow, 1990).