Tag Archives: Lean service
Why Lean Thinking is Valuable to the Service IndustryIs Lean Thinking Only Applicable to Manufacturing? Lean’s success has been tried, tested and proven in manufacturing and with the service industry constantly growing, many in the sector are also looking at whether or not the same principles can be applied with the same impact. Some are sceptical and argue that methodologies intended... Read More
Technology Optimsed Lean Performance Management SystemUsing technology to optimise the lean performance management system in service operations Ask a lean professional for their top three reasons why projects fail to reach their full potential and an absence of consistent, complete and trusted data is very likely to feature. Common problem areas include identifying improvement opportunities,... Read More
The Equation of Lean“I’m sorry, but all our agents are busy at the moment…” We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are experiencing “high levels of demand” and you’re invited to go to... Read More
Behaviour Blog Case study CPD Customer service Digital credentials Education Engagement Gamification ICT Implementation Innovation Key concepts Lean & green Lean accounting Lean in healthcare Lean service lean thinking Learning style Lifetime value Management Manufacturing Operational Excellence Organisational learning People & organisation Performance management Personal lean Productivity Professional Development Public sector Public value Qualifications Retailing Sales & marketng Strategy Sustainability Teaching Tools & techniques TPM Training techniques Training Within Industry Value Vision statement Wastes Why lean?