Tag Archives: Public sector
E-Efficiency and E-Effectiveness of Public ServicesIt is my firm belief that public services can be at the cutting edge of digital developments. In a previous blogs I eulogised about the savings in both customer time and actual cost that came from the Passport Office sharing digital information with the DVLA. Yet despite so much excellent... Read More
Value Confusion: The Problem of Lean in Public ServicesIntroduction For well over a decade continuous improvement approaches have been formally applied in the public sector in the UK and elsewhere, in an attempt to improve service quality and streamline processes, often in response to cuts in public expenditure budgets imposed by governments. Many public services in the UK... Read More
Appreciative inquiry Behaviour Blog Customer service Education Fractal thinking Gamification ICT Implementation Innovation Key concepts Lean service Lifetime value Management Organisational learning Peer to peer learning People & organisation Performance management Public sector Public value Qualifications Retailing Robotics Sales & marketng Strategy Strength-based approach Sustainability Tools & tecniques Value Wastes Why lean?