Tag Archives: Value
How Should Your Company Consider Customer Lifetime Value?Preface The concept of lifetime value is well founded in the sales and marketing field, where there has been a growing appreciation that it is cheaper and more profitable to maintain than gain and that a business needs to think over the long term regarding its customer relationships, rather than take... Read More
Value Confusion: The Problem of Lean in Public ServicesIntroduction For well over a decade continuous improvement approaches have been formally applied in the public sector in the UK and elsewhere, in an attempt to improve service quality and streamline processes, often in response to cuts in public expenditure budgets imposed by governments. Many public services in the UK... Read More
Tesco: Lean Retailer Lost?Co-written with Barry Evans and first published in February 2015 Introduction Tesco has long been feted as a lean retailer and an early exponent of structured continuous improvement outside of manufacturing, so does its recent tribulations indicate that it has lost some of its lean sheen and indeed what does... Read More
Behaviour Blog Case study CPD Customer service Digital credentials Education Engagement Gamification ICT Implementation Innovation Key concepts Lean & green Lean accounting Lean in healthcare Lean service lean thinking Learning style Lifetime value Management Manufacturing Operational Excellence Organisational learning People & organisation Performance management Personal lean Productivity Professional Development Public sector Public value Qualifications Retailing Sales & marketng Strategy Sustainability Teaching Tools & techniques TPM Training techniques Training Within Industry Value Vision statement Wastes Why lean?