Tag Archives: Public value
Big Business By Giving BackLast year, Cardiff Business School launched its Public Value Business Strategy. It aims to be the first business school in the world to seek to deliver as much ‘social value’ as it does ‘economic’. This is a significant shift in focus for a business school to take; to seek responsibility to not only... Read More
Value Confusion: The Problem of Lean in Public ServicesIntroduction For well over a decade continuous improvement approaches have been formally applied in the public sector in the UK and elsewhere, in an attempt to improve service quality and streamline processes, often in response to cuts in public expenditure budgets imposed by governments. Many public services in the UK... Read More
5S Appreciative inquiry Case study CI culture Crisis management Customer service Digital credentials eLearning Engagement Fractal thinking Gamification ICT Implementation Innovation Key concepts Leadership Lean Lean & green Lean accounting Lean in healthcare Lean philosophy Lean service lean thinking Learning style Operational Excellence Organisational learning PDCA People & organisation Performance management Public sector Public value Retailing Sales & marketng Strategy Strength-based approach Sustainability Teaching Tools & techniques TPM Training techniques Training Within Industry Value Visualisation Wastes Why lean?