Tag Archives: Key concepts
A Strength Based Approach to LeanIntroduction Never before has there been such a strong call for a culture of continuous improvement in the private and public sectors across the global economy. In these challenging times the appetite to discover how to do this better has never been greater. Process improvement has been developed over the... Read More
Creating Organisational Cultures of Learning – Linked Learning Loops“The trouble with us is that we’ve got no corporate memory.” I’ve heard this statement in various forms from a variety of different people I’ve worked with over the years. The starkest version came from a senior officer in a police force. He was referring to the fact that his... Read More
Let’s Ban the Eighth WasteFrom the Seven Wastes to the Multiple Wastes of Lean Thinking. The Original Wastes Taiichi Ohno famously identified the Seven Wastes of the Toyota Production System that have become part of the bedrock of lean knowledge and fundamental to lean improvement initiatives. Acronyms such as TIMWOOD regularly appear in handbooks and... Read More
A Fractal View of Lean“…or why Broccoli is good for you!” Introduction Some contend that lean is at a tipping point in its life cycle. Will it wither away as just another business improvement fad, or will it thrive, survive and grow and bring its full potential to bear on business, the public sector... Read More
Confront Waste to InnovateIt appears that innovation, while far from a new concept, is now the hotly sought after ‘ingredient’ that organisations are desperate to harness, adopt, nurture and grow. I have been immersed in lean thinking since 2005, and a couple of years ago I had a revelation about one of the... Read More
The Equation of Lean“I’m sorry, but all our agents are busy at the moment…” We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are experiencing “high levels of demand” and you’re invited to go to... Read More
Appreciative inquiry Blog Customer service Education Fractal thinking Gamification ICT Implementation Innovation Key concepts Lean service Management Organisational learning Peer to peer learning People & organisation Performance management Public sector Public value Qualifications Retailing Robotics Sales & marketng Strategy Strength-based approach Sustainability Tools & tecniques Value Wastes Why lean?