DOWNLOAD NOW: The LCS App Click here


Tag Archives: Innovation

Confront Waste to Innovate

It appears that innovation, while far from a new concept, is now the hotly sought after ‘ingredient’ that organisations are desperate to harness, adopt, nurture and grow. I have been immersed in lean thinking since 2005, and a couple of years ago I had a revelation about one of the... Read More

If You Aren’t Moving Forward Positively, You’re Moving Backward!

Entropy. “The inexorable tendency of the universe and any isolated system in it, to slide toward a state of increasing disorder.” When I work with organisations to bring about service improvement, I often fight against entropy. The size of the company, the number of years in service and changing messages from the top all collide... Read More