Tag Archives: Innovation
Confront Waste to InnovateIt appears that innovation, while far from a new concept, is now the hotly sought after ‘ingredient’ that organisations are desperate to harness, adopt, nurture and grow. I have been immersed in lean thinking since 2005, and a couple of years ago I had a revelation about one of the... Read More
If You Aren’t Moving Forward Positively, You’re Moving Backward!Entropy. “The inexorable tendency of the universe and any isolated system in it, to slide toward a state of increasing disorder.” When I work with organisations to bring about service improvement, I often fight against entropy. The size of the company, the number of years in service and changing messages from the top all collide... Read More
Behaviour Blog Case study CPD Customer service Digital credentials Education Engagement Gamification ICT Implementation Innovation Key concepts Lean & green Lean accounting Lean in healthcare Lean service lean thinking Learning style Lifetime value Management Manufacturing Operational Excellence Organisational learning People & organisation Performance management Personal lean Productivity Professional Development Public sector Public value Qualifications Retailing Sales & marketng Strategy Sustainability Teaching Tools & techniques TPM Training techniques Training Within Industry Value Vision statement Wastes Why lean?