Tag Archives: Innovation
Confront Waste to InnovateIt appears that innovation, while far from a new concept, is now the hotly sought after ‘ingredient’ that organisations are desperate to harness, adopt, nurture and grow. I have been immersed in lean thinking since 2005, and a couple of years ago I had a revelation about one of the... Read More
If You Aren’t Moving Forward Positively, You’re Moving Backward!Entropy. “The inexorable tendency of the universe and any isolated system in it, to slide toward a state of increasing disorder.” When I work with organisations to bring about service improvement, I often fight against entropy. The size of the company, the number of years in service and changing messages from the top all collide... Read More
Appreciative inquiry Behaviour Blog Case study Customer service Education Engagement Fractal thinking Gamification ICT Implementation Innovation Key concepts Leadership Lean & green Lean accounting Lean in healthcare Lean service Learning style Lifetime value Management Manufacturing Organisational learning Peer to peer learning People & organisation Performance management Personal lean Productivity Public sector Public value Qualifications Retailing Robotics Sales & marketng Strategy Strength-based approach Sustainability Teaching Tools & techniques TPM Training techniques Training Within Industry Value Wastes Why lean?