Tag Archives: Retailing
Tesco: Lean Retailer Lost?Co-written with Barry Evans and first published in February 2015 Introduction Tesco has long been feted as a lean retailer and an early exponent of structured continuous improvement outside of manufacturing, so does its recent tribulations indicate that it has lost some of its lean sheen and indeed what does... Read More
Teaching Supermarkets: The Highs and Lows of the BoardWhen lecturing on the importance of the Board in determining the success of companies, the main company that I’d call upon to illustrate ‘how best to do it’ was Tesco. For years companies have been eager to hear about how Sir Terry Leahy, Tesco’s former CEO, used a balance scorecard... Read More
5S Appreciative inquiry Case study CI culture Crisis management Customer service Digital credentials eLearning Engagement Fractal thinking Gamification ICT Implementation Innovation Key concepts Leadership Lean Lean & green Lean accounting Lean in healthcare Lean philosophy Lean service lean thinking Learning style Operational Excellence Organisational learning PDCA People & organisation Performance management Public sector Public value Retailing Sales & marketng Strategy Strength-based approach Sustainability Teaching Tools & techniques TPM Training techniques Training Within Industry Value Visualisation Wastes Why lean?