Tag Archives: Management
The Five Essential Qualities of a Lean ManagerLean management (and the leadership implicit within the role) plays an essential role in the operation and success of lean businesses. Without a willingness to adopt a lean leadership approach, companies will struggle to fully benefit from the implementation of lean, as leading influencers will still be fixed in traditional... Read More
Teaching Supermarkets: The Highs and Lows of the BoardWhen lecturing on the importance of the Board in determining the success of companies, the main company that I’d call upon to illustrate ‘how best to do it’ was Tesco. For years companies have been eager to hear about how Sir Terry Leahy, Tesco’s former CEO, used a balance scorecard... Read More
Appreciative inquiry Behaviour Blog Customer service Education Fractal thinking Gamification ICT Implementation Innovation Key concepts Lean service Lifetime value Management Organisational learning Peer to peer learning People & organisation Performance management Public sector Public value Qualifications Retailing Robotics Sales & marketng Strategy Strength-based approach Sustainability Tools & tecniques Value Wastes Why lean?