Tag Archives: Customer service

The Equation of Lean

“I’m sorry, but all our agents are busy at the moment…” We’ve all experienced this apologetic message on a Monday morning when we call a service centre to make that claim, book an appointment, or request service. They are experiencing “high levels of demand” and you’re invited to go to... Read More

Improving Customer Service through Digital Technologies: Learning from Different Sectors

A while ago, I wrote a blog about the role that digital technologies played when I bought a bike online and how important it was to analyse the entire customer experience when trying to ensure customer satisfaction. A key part of the great service experience in that example was the... Read More

Contact LCS

Lean Competency Services Ltd
5 Clive Crescent
Vale of Glamorgan
CF64 1AT

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